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How Online Reviews Make (or Break) Your Business
Reviews matter more--much more--than you might think. Here's how to use the feedback to your advantage.Do online reviews really make a difference? Let’s skip right to the punch line here, with an...
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Customer Gripes: 4 Smart Ways to Respond
Do you delve into the fray when you get a bad review or a tweet bashing your service? You should--here are the best ways to do it.Social media can be a double-edged sword. On the one hand, it’s yet...
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8 Major Tech Predictions for 2013
On tap for next year: Big changes are coming to everything from e-commerce and hardware to incubators and VC funds.Only clairvoyants or perhaps Nate Silver can say with certainty what's on tap for...
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Easy Ways to Polish Your Online Reputation
Chances are, people are searching your name online. Will you like what they find?What’s online about you--good or bad, true or false, stale or fresh--is all part of your digital DNA. Right or wrong, it...
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5 Mistakes You're Making Online
For a powerful online presence, what you don't do is as important as what you should be doing.Packing a powerful presence online is about more than what you should do--sometimes it’s also about what...
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Want a Solid Online Reputation? Curate Yourself
The Web is a one-stop shop for people who want to learn about you. Make sure they find the best version of you with these tips.At one point in time, the word "curate" was associated solely with what...
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Why Customer Reviews Trump Social-Media Marketing
More and more businesses are pouring time and money into tweeting and posting on Facebook. But there's a better way.Sometimes, it seems like it's all social, all the time. But are companies really...
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6 Stages of Birthing a Company
It's not unlike becoming a parent, from the blissful ignorance of what is about to happen to the sheer terror of realizing there's no turning back.I’m a new dad (for the second time). In between the...
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Welcome to the 'Pull Economy'
It used to be that when you wanted new customers, you simply "pushed" your message out to them. Not anymore. Here's what has changed.Amid all the discussion of our economy--its lows and highs, the...
View ArticleBe a Master Networker: 5 Rules
It isn't about schmoozing. Effective networking is about being an excellent communicator. Put it into practice with these tips.
View ArticleBuying Fake Reviews: 6 Things to Know if You're Tempted
If the recent crackdown on fake reviews isn't convincing enough, read on to find out why buying a good reputation is never the answer.
View ArticleHow to Get Employees to Open Up
Once a day, ask someone this question: What is the dumbest thing you are working on?
View Article3 Ways to Boost Your Professional Karma
You get what you give, right? Start getting a lot more by giving in these simple ways.
View ArticleHow to Cultivate the Culture That Makes Your Company Succeed
It's not about how many bean bag chairs, free sodas, or pool tables you have. Great culture starts with something much more basic.
View Article7 Business Lessons From the Sochi Olympics
The drama that's unfolding both inside and outside the Games offers plenty of takeaways for entrepreneurs.
View Article6 Building Blocks of Memorable Customer Service
Great service is both helpful and human. Here are six ways to make sure your service is both--every time.
View ArticleBanish Negativity in Your Business--Before It Spreads
One of the most important ways to create the company culture you want is to root out what you don't want. And you really don't want negativity.
View ArticleHow to Make Smart Social Investments That Pay Off
Giving back to the community is a good thing. But giving back in a way that will have many returns is an even better thing.
View ArticleSupersimple Tip to Improve Your Customer Service
One easy change to make sure your customer feedback reaches the employees who can really do something about it.
View ArticleThe 10 Commandments of Smart Social Media
Everything you need to know about how to avoid looking like a fool in front of a large online audience.
View Article10 Shakespeare Quotes Every Entrepreneur Should Read
An unlikely source of startup wisdom? Sure--and that's exactly why a little Shakespeare might be exactly what you need.
View ArticleA Weird, Counterintuitive Recruiting Tactic That Might Just Work
Sometimes to rise above the recruiting noise, you need to use a little humor. Will it work? You tell us.
View ArticleThe 6 Most Effective Types of Email
When written well, these are the kinds of notes that get things done.
View Article4 Pieces of Business Wisdom From the 2014 World Cup Final
From captains to timing, the intense showdown has something to teach every leader.
View Article7 Classic 80s Movie Quotes to Jumpstart Your Wednesday
Make Wednesday your rev-it-up day--and not the wind-down to your week.
View Article5 Tips to Totally Dominate Your Monday
Who kills it on Mondays? You do--starting now. Beat back the blahs with these easy steps.
View Article5 Ways to Boost Your Professional Reputation
From helping someone else out to following through, strengthen your professional reputation with these simple strategies.
View Article6 Quotes to Power You Through a Professional Slump
In the professional pit of despair? Don't stress - this too shall pass (and these quotes will help).
View ArticleWhy a Bad Reputation is Even Worse Than You Think
As data on each of us become easier to analyze, reputation scoring will give us opportunities - and take them away.
View ArticleWhat Gelato Teaches Us About Social Savvy
How a quality product plus social savvy can accelerate a business
View ArticleHow to Identify the Unknown Influencers in Your Company
Do you know which people are leaders in your business--at all levels?
View ArticleHow Your Small Business Can Crush It in Your Local Community
People truly support small businesses. Are you maximizing the power of this collective goodwill in your surrounding neighborhood?
View ArticleYour Data's For Sale - But Just Who Is Buying?
Whether germane or inane, your data are valuable to someone.
View Article4 Tips to End Your Week Like a True Boss
Finish up your Friday with nothing but swagger.
View ArticleWhat Your Friends Are Saying About You
Social media + your "friends" = potentially risky
View ArticleHow to Turn a Conversation to Your Professional Advantage
Turn the conversation to your professional advantage
View ArticleAre You Really Doing All You Can To Stand Out?
Get attention - the right way - for your professional accomplishments
View ArticleWhat the Classic Rock Band Journey Can Teach You About a Great Reputation
Great lessons come from unexpected places.
View ArticleThe 7 Social Media Types To Watch for This Halloween
Are you more of a Taylor Swift or a Smaug on social?
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